Refund Policy

Here’s a professional and customer-friendly refund policy for your website:

Refund Policy – Chepstow Hair Studio

At Chepstow Hair Studio, we are committed to providing exceptional service and ensuring you leave feeling confident and satisfied with your experience. If for any reason you are not completely happy with your service, we want to make it right. Please read our refund policy below:

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Services

We do not offer refunds on services rendered, as each treatment is tailored to your specific needs. However, if you are unsatisfied with your service, please contact us within 7 days of your appointment. We will be happy to offer a complimentary adjustment or discuss alternative solutions to ensure you're happy with the results.

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Products​

For products purchased at Chepstow Hair Studio, we offer a 14-day return policy. To be eligible for a return, the product must be unused and in its original packaging. If you are not satisfied with a product, please contact us within 14 days of purchase for a full refund or exchange.

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Cancellation & Rescheduling

If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice to avoid a cancellation fee. Failure to do so may result in a charge of up to 50% of the service fee. Cancellations made within 12 hours of the appointment will incur the full service charge.

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Refund Process

To request an adjustment, refund, or product return, please contact us via phone at 01291 794735 or email at info@chepstowstudio.co.uk We will work with you to resolve the issue as quickly as possible.